RIGHT TO RETURN

As a consumer, you have the right to return your online purchase within 14 days from the day you, or a third party designated by you, receives the goods. This return policy is provided in addition to any mandatory consumer rights that may apply under the laws of your country or region. Nothing in this policy limits your rights under applicable consumer protection laws.

To exercise your right to return, you must notify STIGA Sports of your decision to return your purchase before the 14-day period has expired.

After notifying us, you must send the goods back without undue delay and no later than 14 days from the date on which you informed us of your decision to withdraw. You may examine the goods to the extent necessary to establish their nature, characteristics and functioning. You may be liable for any diminished value resulting from handling beyond what is necessary for this purpose. You are responsible for the direct cost of returning the goods when exercising your right to return. Please ensure that the goods are securely packaged for return.

If you wish to cancel your purchase before receiving your tracking information, please contact our customer service via the contact form.

Once your return has been received and approved, the refund will be issued using the same payment method used for the original purchase, unless otherwise agreed.

Products that are sealed for health or hygiene reasons cannot be returned if the seal has been broken after delivery. Products made to the consumer's specifications or clearly personalised cannot be returned, unless otherwise required by applicable law.

This return policy applies to consumers and does not apply to purchases made for business purposes.

Money back guarantee

This 60-day satisfaction guarantee is provided in addition to, and does not affect, any mandatory consumer rights you may have under applicable local law.

In addition to the 14-day return period stated above, STIGA Sports offers you a 60-day satisfaction guarantee from the day you received your order. You have the right to return individual items or your entire order if you are not satisfied.

You must be able to prove your purchase from STIGA Sports using the order number and the email address used when placing the order. Please note that the item or order, including its original packaging, must be returned to STIGA Sports in what STIGA Sports deems to be a sellable condition. As a customer, you have the right to verify that the item or order matches what you ordered. However, when exercising the satisfaction guarantee, the item or order must be returned unused and unaltered in its original packaging. You, the customer, are responsible for the return shipping costs when invoking the satisfaction guarantee. Please also note that you bear the financial responsibility for ensuring the return reaches us.

STIGA Sports reserves the right to refuse a satisfaction guarantee claim if the returned item or order does not meet the conditions specified above. If STIGA Sports approves your satisfaction guarantee claim, the amount will be refunded within 10 days after we have received the return.

Exchanges

For exchanges, please place a new order for the desired size/product. This reduces the risk of the product selling out in the meantime and ensures you receive your new product much faster. The order to be exchanged should be returned according to the "How to make a return" section below. The amount for the returned order will be refunded once the return has been received and processed.

Complaints and defective products

If a product is defective or does not conform to the contract, you may be entitled to remedies under applicable consumer protection law. Depending on the circumstances and applicable law, these remedies may include repair, replacement, a price reduction or a refund. Your rights may vary depending on your country or region, and nothing in this policy limits any mandatory consumer rights available to you under applicable local law. You must be able to prove your purchase from STIGA Sports using a receipt or invoice.

If you receive a defective, damaged or incorrectly delivered product, please contact our customer service via the contact form. Please include your order number and photos showing the issue to help us process your complaint. Please do not return the product before contacting us. If the product needs to be returned, we will provide you with return instructions.

Returns

Here at STIGA Sports, we want you to be 100% satisfied with your equipment. If a product does not fit or live up to your expectations, you can return it within 14 days from the day you received your order, subject to the conditions stated above.

To make the process as smooth and fast as possible, we handle all returns digitally.

For returns under our 14-day return policy or our 60-day satisfaction guarantee, a return shipping fee will be deducted from your refund when you use our return service. For international returns, additional costs such as customs duties, import taxes and carrier charges may apply. These costs are the customer's responsibility unless otherwise required by applicable law.

A confirmation email will be sent once the return has been processed.

How to make a return

Click here to access the STIGA Return Portal

Return shipping is deducted from the refund.

Follow these simple steps to make a return to us:

1. Register the return: Click the link to our return portal and log in with your order number (found in your order confirmation) and your email address.
   
2. Select products: Mark the products you want to return and specify the reason for the return (this helps us improve our products).
   
3. Receive your return instructions: After registering your return, you will receive the return address and the information you need to send your parcel back to us.
4. Pack and send your return: Pack the item securely, preferably in its original packaging where possible. Please use a trackable shipping service and make sure the shipment is declared as returned goods. You are responsible for all costs associated with the return shipment, including shipping, export, customs and carrier fees that may apply, unless otherwise required by applicable law.

Please do not send your return before registering it through our return portal.

Refunds

We process your return as soon as it is received at our warehouse. Repayment will be made within the deadlines stated above for right of return and money back guarantee. Unless otherwise agreed, refunds will be made using the same payment method you used for your order and purchase.

Customs duties, import taxes, brokerage fees or similar charges paid in connection with the original delivery are not refunded by STIGA Sports, unless otherwise required by applicable law.

Credit card payment – You will be refunded to the same card used to make your purchase. It usually takes 2-3 business days for you to receive your money back to your account.

Invoice payment - You will be credited for the item/items you are returning. A new invoice will be sent to you by email. If you have any questions about your invoice, contact Klarna.

Unclaimed Packages

If a parcel is not collected or the delivery cannot be completed due to circumstances attributable to the customer and the parcel is returned to STIGA Sports, we reserve the right to deduct a fee of 30 USD from the refund to cover return shipping and handling costs. 

Any additional costs incurred in connection with the return of an international shipment, such as customs duties, import taxes or carrier charges, may also be deducted from the refund where applicable and permitted by law.