These General Terms and Conditions apply to your purchases from and your use of the websites, www.stigasports.com. The Terms and Conditions constitute an Agreement between you and STIGA Sports AB, company reg. no. 556448-8178, Box 642, SE-631 08, Eskilstuna (hereinafter referred to as “STIGA Sports” or “we”). By making purchases from and using this website you agree to the following Terms and Conditions. We therefore ask you to read the Terms and Conditions carefully before you use our page or make a purchase.

Orders

Your order constitutes a request to purchase certain product(s) from STIGA Sports. When you place your order, you will receive an email message in which STIGA Sports confirms receipt of your order. This confirmation does not mean that your order has been accepted. All orders are subject to the approval of STIGA Sports and subject to availability. STIGA Sports will send you an email confirming that the product has been sent to you (“Delivery Information”). The Agreement between you and STIGA Sports is concluded when STIGA Sports sends the Delivery Information.

Orders can only be made by persons 18 years of age or older who are not subject to guardianship. Orders made in someone else's name without their consent will be reported to the Police. The same applies to any orders for which STIGA Sports suspects a crime. STIGA Sports reserves the right to change or correct prices for orders placed. If a stated price for a product is obviously incorrect, STIGA Sports may cancel the purchase and if the customer has paid for the product STIGA Sports will then refund the money to the customer. STIGA Sports cannot retroactively after that an order has been placed add any discount codes.

Any discounts must therefore been done/used at the time of purchase and cannot be invoked afterwards.

STIGA Sports reserves the right to make final sales of products, possible price errors, stock differences, technical problems, changes in specifications and any typographical errors on our page.

Prices

All prices on the website are in SEK, NOK, DKK, EUR, GBP or USD depending on which currency you choose. All prices include VAT in accordance with applicable legislation. Our products are shipped from our warehouse in Sweden, but you as a customer will never have to pay any additional customs duties or VAT. STIGA Sports covers all such costs, so the price you see is the price you pay.

Payment method

Card payment

We accept Visa, Mastercard, CB and Google Pay. Card payments are processed securely by our payment provider, Klarna.

Invoice 30 days

We partner with Klarna. When we send your order, you will receive an invoice by email. The invoice has a payment time of 30 days and there is no invoice fee added. If you have any questions regarding your invoice, please contact Klarna at +46 8 120 120 10.

Klarna Account

With a Klarna Account, your purchases over one month are summarised on an invoice that will arrive at the end of the following month. Read more here.

Klarna Terms and Conditions

If you choose to pay with Klarna, click here to read more about the Klarna Terms and Conditions of Sale.

Delivery method

Deliveries within Europe are made in collaboration with DHL and UPS. Available delivery options depend on the destination country. The delivery options, shipping cost and estimated delivery time applicable to your order are displayed at checkout before you complete your order. Available delivery methods may include DHL Pickup Point, UPS Standard, UPS Express Saver and UPS Express.

Delivery times are estimates and may vary depending on the destination and circumstances beyond our control. The delivery options, shipping cost and estimated delivery time available for your destination are shown at checkout before the order is completed.

Unclaimed parcels

For parcels that you as a customer do not claim and it is returned to STIGA Sports, we will charge you 30 EUR for administration, shipping, return shipping and handling.

Unclaimed packages are not covered by the cooling-off period.

Cooling-off period and Money back guarantee

Cooling-off period

As a customer, you always have a statutory right to a 14-day right of return if you were to return your purchase of individual goods or the entire order. You have the right to check that the goods are working but as a consumer, you are also responsible for any reduction in the value of the goods in question, including the original packaging that is due to handling beyond what is required to determine the characteristics or functionality of the goods. To exercise your right of return, you must notify STIGA Sports that you are cancelling your purchase within 14 days from the date on which you received your order. As a customer, you must be able to prove your purchase from STIGA Sports with a receipt or invoice. After notifying STIGA Sports that you wish to use your right of return, you must return the items you are not satisfied with within 14 days. As a customer, you are responsible for paying for the return shipping when exercising the right of return. Please note that as a customer you have the financial responsibility for getting the return to us. We will refund the amount within 14 days of receipt of your notification of the exercise of the right of return. Unless otherwise agreed, refunds will be made using the same payment method used in the purchase. However, STIGA Sports may wait with the refund until we have received the item from you or you can show that the item has been returned.

Please note that the right of return does not apply to products that are sealed for health and hygiene reasons (e.g. underwear) when the seal has been broken by the customer. The right of return does not apply to products that are specially manufactured according to instructions from you as a customer or products that have a clear personal character (for example, clothes that have been embossed with your name or initials).

Click here to read more about how to exercise your right of return.

Money back guarantee

In addition to the statutory right of return as above, STIGA Sports offers customers the option of a 60-day money back guarantee from the date on which you received your order. You have the right to return individual goods or the entire order if you are not satisfied. As a customer, you must be able to prove your purchase from STIGA Sports using a receipt or invoice. Remember that the item or order including its original packaging, must be sent back to STIGA Sports in what according to STIGA Sports considers a saleable condition. As a customer, you have the right to ensure that the product or order matches what you have ordered. However, the product must be returned unused and unchanged in its original packaging when relying on the money back guarantee. As the customer, you are responsible for the return shipping when relying on the money back guarantee. Please note that as a customer you have the financial responsibility for getting the return to us. STIGA Sports reserves the right to refuse a reliance on the money back guarantee if upon return, the item or order does not meet the conditions stated above. If STIGA Sports approves your refund, the amount will be refunded within 10 days after we have received the return.

Click here to read more about how to take exercise the option of the money back guarantee.

Exchange of goods

When exchanging items, you will place a new order for the desired size/product. This reduces the risk of the product becoming sold out in the meantime and you will also receive your new product significantly faster. You send the order that is to be exchanged in accordance with our terms and conditions of return that you can read here. The amount for the returned order will be refunded once the return has been received and processed.

Click here to read more about how to return your product to us.

Right of complaint

STIGA Sports sells all products with a 3-year right of complaint in accordance with the Consumer Sales Act. To exercise your right of complaint, as a customer you must notify STIGA Sports of the fault within a reasonable time, no later than two months after you have discovered it. The right of complaint only covers original defects, i.e. defects that were present in the product at delivery. Original defects will be noted by STIGA Sports, whereupon the customer will receive free repair or a new product that is the same or equivalent. The right of complaint does not apply when STIGA Sports cannot find any fault with the product or when the customer has caused the damage themselves. The right of complaint does not apply to handling errors, incorrectly adjusted products or defects that occur with or after a change in the function and appearance of the product, such as remodelling, upgrading or another configuration of the product. As a customer, you must be able to prove your purchase from STIGA Sports with a receipt or invoice. If you receive a defective or incorrectly delivered item, please contact our customer service before you send the item/products back via the contact form. After three (3) years you lose your right to make a complaint about a fault in the product.

Personal data and Cookies

When you visit our website, we will collect and process some of your personal data for different purposes, including for you to be able to make your purchase. STIGA Sports may also use cookies for example, to improve your experience on this website. You can read more about how we use personal data and cookies here.

Product information

STIGA Sports has the right to change prices, charge extra costs and change product information without prior notice. Product images and other information is intended to reflect the product as much as possible. However, we reserve the right to address any errors that may occur on our website and cannot guarantee that all images reflect the appearance of the product in the right way. The images should only be seen as illustrations. The quality of images can also vary depending on the colour settings you have on your computer.

Marketing

STIGA Sports will use your email address and phone number to send relevant communications, offers and other mailings including unsolicited advertising and marketing mailings (collectively referred to as “Mailings”). Your right to object to Mailings or to terminate emails and telephone communications is always offered in connection with your purchase and with each subsequent marketing communication. For more detailed information about how we handle your personal data in connection with marketing, click here.

Force majeure

STIGA Sports will be exempt from liability for damages and other sanctions that are caused by circumstances beyond the control of STIGA Sports. For example, such circumstances include state intervention, new/changed legislation, war, fires, flooding, interruptions in work, prohibitions, restrictions, sabotage, poor transport and weather conditions, delivery failure by suppliers or that STIGA Sports or its partners would be exposed to criminal activity.

User-generated content

Our website may include user-generated content for example, from social media. STIGA Sports accepts no legal liability for such materials. In the event that you suspect a copyright infringement or infringement of any other right or for any other reason feel that your rights have been violated by content published on the website, please contact our customer service.

Reviews

By leaving reviews of products on stigasports.com, you are also giving STIGA Sports the right to publish them on stigasports.com and in other channels and media. STIGA Sports reserves the right not to publish and/or to delete submitted reviews.

Ownership

All products will remain the property of STIGA Sports until full payment has been made.

Fraud

All attempts at fraud are reported to Police. STIGA Sports reserves the right to cancel a purchase if there is any suspicion of a crime.

Termination

STIGA Sports reserves the right to close your account and/or terminate your use of the website at itsdiscretion. For example, if STIGA Sports suspects that you have violated these General Terms and Conditions. Such termination may be done without prior notice.

Rights holder

The intellectual property rights, such as trademarks and copyrights at www.stigasports.com, which belong to STIGA Sports must not be used for commercial purposes without permission from STIGA Sports. All use of www.stigasports.com or its content, including the copying or storage of such content in its entirety or parts thereof, other than for your own personal, non-commercial use is prohibited without the permission of STIGA Sports. This website is owned exclusively by STIGA Sports. All material found on this website is reserved by STIGA Sports.

Amendments

STIGA Sports may review these General Terms and Conditions from time to time. Every time you buy a product from us, the Terms and Conditions applicable at any time will apply to the contract between you and STIGA Sports. You should therefore visit this page regularly to keep up to date with the content in our

General Terms and Conditions.

Complaints

If you have a complaint, please contact our customer service through our contact form. If a dispute cannot be resolved directly, you may contact the relevant alternative dispute resolution (ADR) body in your country. Information about consumer dispute resolution is available on the European Commission’s website.

Company information

STIGA Sports AB

Company Reg. No.: 556448-8178

Postal address: PO Box 642

SE-631 08 Eskilstuna

SWEDEN

Domicile: Eskilstuna

Contact details: STIGA Sports Customer Service

These General Terms and Conditions were last updated on 08/06/2022