RIGHT OF WITHDRAWAL

As a consumer, you have a statutory right to withdraw from your online purchase within 14 days without giving any reason. For goods, the withdrawal period expires 14 days after the day you, or a third party designated by you, receives the goods.

To exercise your right of withdrawal, you must notify STIGA Sports of your decision to withdraw before the 14-day period has expired. After notifying us, you must send the goods back without undue delay and no later than 14 days from the date on which you informed us of your decision to withdraw. You may examine the goods to the extent necessary to establish their nature, characteristics and functioning. You may be liable for any diminished value resulting from handling beyond what is necessary for this purpose. You are responsible for the direct cost of returning the goods when exercising your right of withdrawal. Please ensure that the goods are securely packaged for return.

If you wish to cancel your purchase before receiving your tracking information, please contact our customer service via the contact form.

We will reimburse payments received from you, including the cost of our standard delivery option, within 14 days from the date on which we are informed of your decision to withdraw. We may withhold reimbursement until we have received the goods back or you have provided evidence that you have sent them back, whichever occurs first. The reimbursement will normally be made using the same payment method used for the original transaction.

The right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons where the seal has been broken after delivery, or to goods made to the consumer's specifications or clearly personalised.

The statutory right of withdrawal applies to consumers and does not apply to purchases made for business purposes.

Money back guarantee

This 60-day satisfaction guarantee is provided in addition to, and does not affect, your statutory consumer rights, including your 14-day right of withdrawal and your rights in relation to defective goods.

In addition to the statutory right of withdrawal as stated above, STIGA Sports offers you a 60-day satisfaction guarantee from the day you received your order. You have the right to return individual items or your entire order if you are not satisfied.

You must be able to prove your purchase from STIGA Sports using the order number and the email address used when placing the order. Please note that the item or order, including its original packaging, must be returned to STIGA Sports in what STIGA Sports deems to be a sellable condition. As a customer, you have the right to verify that the item or order matches what you ordered. However, when exercising the satisfaction guarantee, the item or order must be returned unused and unaltered in its original packaging. You, the customer, are responsible for the return shipping costs when invoking the satisfaction guarantee. Please also note that you bear the financial responsibility for ensuring the return reaches us.

STIGA Sports reserves the right to refuse a satisfaction guarantee claim if the returned item or order does not meet the conditions specified above. If STIGA Sports approves your satisfaction guarantee claim, the amount will be refunded within 10 days after we have received the return.

Exchanges

For exchanges, please place a new order for the desired size/product. This reduces the risk of the product selling out in the meantime and ensures you receive your new product much faster. The order to be exchanged should be returned according to the "How to make a return" section below. The amount for the returned order will be refunded once the return has been received and processed.

Complaints and defective products

If a product is defective or does not conform to the contract, you are entitled to the remedies available under applicable consumer protection law. Under EU consumer rules, consumers benefit from a minimum 2-year legal guarantee for defective goods. National law may provide additional rights or longer protection periods. If the goods are defective, the available remedies may include repair or replacement and, where the applicable legal conditions are met, a price reduction or refund. These remedies are provided without prejudice to any additional rights available under applicable national law.

The right to file a complaint only covers original defects, i.e., defects that were present in the product upon delivery. An original defect must be confirmed by STIGA Sports, after which the customer will receive a free repair or a new product that is identical or equivalent. The right to file a complaint does not apply if STIGA Sports cannot find any fault with the product or if the customer has caused the damage themselves. The right to file a complaint does not apply to handling errors, incorrectly configured products, or faults that arise during or after your own modification of the product's function and appearance, such as rebuilding, upgrading, or other configurations of the product. 

You must be able to prove your purchase from STIGA Sports using a receipt or invoice. 

Should you receive a defective or incorrectly delivered item, please attach photos when registering your return in our return portal (according to "How to make a return" below). If the return is due to a defective or incorrectly delivered product, STIGA Sports will cover the applicable return shipping costs.

Returns

Here at STIGA Sports, we want you to be 100% satisfied with your equipment. If a product does not fit or live up to your expectations, you always have a 14-day right of withdrawal from the time you received your order.

To make the process as smooth and fast as possible, we handle all returns digitally.

For returns under the right of withdrawal or our 60-day satisfaction guarantee, a return shipping fee of 15 EUR will be deducted from your refund when you use our return service. This fee does not apply to returns of defective or incorrectly delivered products.

A confirmation email will be sent once the return has been processed.

How to make a return

Click here to access the STIGA Return Portal

Return shipping: 15 EUR, deducted from the refund. Does not apply to items over 20kg or longer than 1.5m.

Follow these simple steps to make a return to us:

1. Register the return: Click the link to our return portal and log in with your order number (found in your order confirmation) and your email address.
   
   
2. Select products: Mark the products you want to return and specify the reason for the return (this helps us improve our products).
   
   
3. Create your return shipping label: Once registration is complete, you will receive an email with your return label.
   
   
4. Pack and drop off: Pack the item in its original packaging. Drop off the package at your nearest UPS Service Point. If you do not have a printer, you can show the tracking number to the agent, and they will print it for you.

To ensure that your return can be identified and processed efficiently, please register your return through the STIGA Return Portal and use the provided return label.

Refunds

We process your return as soon as it is received at our warehouse. Repayment will be made within the deadlines stated above for right of return and money back guarantee. Unless otherwise agreed, refunds will be made using the same payment method you used for your order and purchase.

Credit card payment – You will be refunded to the same card used to make your purchase. It usually takes 2-3 business days for you to receive your money back to your account.

Invoice payment - You will be credited for the item/items you are returning. A new invoice will be sent to you by email. If you have any questions about your invoice, contact Klarna.

Unclaimed Packages

If a parcel is not collected or the delivery cannot be completed due to circumstances attributable to the customer and the parcel is returned to STIGA Sports, we reserve the right to deduct a fee of 30 EUR from the refund to cover return shipping and handling costs.