CUSTOMER SERVICE & FAQ
Do you have questions about your order, our products or anything else? Below you will find the answers to most common questions.
Shipping & Delivery
Where is my order?
To find out about delivery times, please click HERE.
Once your order has been shipped, you will receive an email with your tracking number. Please note that if you have ordered multiple products, they may be shipped in separate packages.
If you haven’t received your shipping email, please check your spam folder.
How long is the delivery time and how much does shipping cost?
This depends on your chosen delivery method. Read more about shipping and delivery HERE.
Do you offer free shipping?
We offer free delivery depending on which delivery method you choose. Read more HERE.
Please note! Free shipping does not apply to orders over 20 kg.
What if a product is missing from my order?
Please complete the form which you will find under "Contact us".
What happens if I don't pick up my package?
We reserve the right to charge the costs of handling unclaimed parcels (return shipping, handling costs, etc.). Therefore, we charge a fee of 30€ if a parcel is not collected. Should your order be lower than 30€/£, there is no refund for unclaimed parcels.
The parcel remains with the parcel agent for 7-14 days (depending on the shipping method) before it is returned to us. Therefore, please note that if you regret a purchase and want to return the item, you must first collect the package and then return it as described HERE.
Order & Payment
Can I change my order/delivery once I've placed it?
Once an order has been placed, it will be handled immediately to ensure that you receive it as quickly as possible. Therefore, we cannot delete or change your order.
Where do I enter the discount code?
At checkout, click on ‘I have a discount code’, then paste your code and click ‘Apply’. Please make sure the discount is visibly deducted from the total before completing your order.
Once an order is placed, we’re unfortunately unable to apply discount codes retroactively, as stated in our purchase terms.
Can I shop as a business customer?
Unfortunately, we do not offer this outside of Sweden.
What payment methods do you accept?
See all our payment methods at this link.
Return & Claim
How do I return a product?
Click here to access the STIGA Return Portal
Return shipping: €15, deducted from the refund. Does not apply to items over 20kg or longer than 1.5m. For returns of Table Tennis Tables or similar, please contact customer service.
Follow these simple steps to make a return to us:
Register the return: Click the link to our return portal and log in with your order number (found in your order confirmation) and your email address.
Select products: Mark the products you want to return and specify the reason for the return (this helps us improve our products).
Create your return shipping label: Once registration is complete, you will receive an email with your UPS return label.
Pack and drop off: Pack the item in its original packaging. Drop off the package at your nearest UPS Service Point. If you do not have a printer, you can show the tracking number to the agent, and they will print it for you.
Please note that we ONLY accept returns sent this way; we are unable to process returns that have not been registered via UPS.
Do you offer free returns?
No, return shipping is not free. When invoking open purchase, you as the customer are responsible for the cost of return shipping. You are also financially responsible for the return reaching us.
Read more about how to make a return here.
When will my return be refunded?
Refunds will be processed within 10 business days of receiving the return, and you will receive a confirmation email when this has happened.
Refunds will be processed via the same payment method you used to make the purchase.
How do I exchange a product?
When replacing a product, place a new order for the desired size/product. This reduces the risk of the product being sold out in the meantime and you will receive it much faster.
The product(s) that you wish to exchange should be returned in accordance with our return terms and conditions, which you can find HERE.
The amount for the returned order will be refunded when the return is received and processed.
How do I complain about a product?
Please complete the complaints form which you will find under "Contact us".
NOTE: If you have purchased the product from one of our retailers, you must contact the store/customer service directly.
Spare Parts
Do you offer spare parts?
We constantly strive to manufacture environmentally friendly and sustainable products and thus offer a wide range of spare parts for our products in the following categories:
TABLE TENNIS
SNOWRACER
SCOOTER & KICKBIKE
TABLE GAMES
We apologize if we do not have spare parts available for your particular product but are constantly working to improve our range so please do not hesitate to contact us through our form with requests and feedback.
Testplay
At STIGA, we want you to feel completely confident in your choice of padel, badminton, tennis, pickleball racket or table tennis blade. We understand that you want to test, feel and play with the racket or blade before you decide. That's why we now offer the exclusive opportunity to test these products for 30 days. Do you like the products? Keep them! If not, return them to us and get your money back.
(Please note, this offer does not apply to: pre-strung rackets and pre-glued table tennis rackets, which includes all our table tennis rackets that are starred, such as Hobby - 5*)
Follow these simple steps to make a return to us:
Click here to access the STIGA Return Portal
Register the return: Click the link to our return portal and log in with your order number (found in your order confirmation) and your email address.
Select products: Mark the products you want to return and specify ”Testplay” as the reason for the return.
Create your return shipping label: Once registration is complete, you will receive an email with your UPS return label.
Pack and drop off: Pack the item in its original packaging. Drop off the package at your nearest UPS Service Point. If you do not have a printer, you can show the tracking number to the agent, and they will print it for you.
Please note that we ONLY accept returns sent this way; we are unable to process returns that have not been registered via UPS.
Once we have received your return, we will process the refund within 10 working days. An administrative fee of 30€ will be deducted from the refund.
If you have any questions, please feel free to contact us!
Ambassador
How do I become a STIGA ambassador?
Read more and apply for the STIGA Sports ambassador program here.
Retailer
How do I become a retailer?
Please email us at: stiga@stigasports.se.
Contact us
Contact us using the form below, and we will get back to you shortly.
Contact us using the form below, and we will get back to you shortly.
